Privacy Policy

Company: JuanPress Web Development Service (DTI No. 8229988), founded by W.V. Pelyn Tortosa Palarao, Brgy. Bancal, Carles, Iloilo, Philippines.

1. Definitions

Account means a registered user account. Company means JuanPress Web Development Service. Cookies are small files stored on a device. Country means the Philippines. Personal Data means information relating to an identified or identifiable person. Service means JuanPress and the managed WordPress services provided by JuanPress Web Development Service. Usage Data includes technical information generated when using the Service. Data Subject means the individual to whom Personal Data relates.

2. Data separation under the managed digital real estate model

JuanPress distinguishes between (a) account and customer information supplied to JuanPress to provision, bill, secure, and support the managed platform, for which the Company acts as the relevant personal information controller where applicable; and (b) information collected by a customer’s own WordPress website from that customer’s visitors. For visitor information collected through a client’s website, the client generally determines the purposes and means of processing and is responsible for its own notices, lawful basis, and compliance. JuanPress may process such data only as needed to host, maintain, secure, or support the client’s site under the applicable service arrangement.

3. Personal data we may collect

Depending on the service and your interaction with us, account and billing information may include your name, email address, telephone number, billing address, province, city, and ZIP/postal code. Usage Data may include Internet Protocol (IP) address, browser type and version, pages visited, visit timestamps, device and diagnostic information, and technical logs needed to operate and protect the Service.

4. Cookies and similar technologies

• Essential/session cookies: support core site functions, authentication, and security.
• Functionality/persistent cookies: may remember settings or preferences where enabled.
• Performance and analytics cookies: may be used by the Service or third-party providers to understand usage and improve performance, where configured.

Cookie use may vary by website configuration. Browser settings can be used to restrict cookies, although some features may not function correctly.

5. How we use personal data

We may use information to provision and optimize the Service; create and administer accounts and add-ons; process payments and fulfill contractual obligations; communicate service, billing, security, and policy notices; provide support; detect abuse or technical issues; and protect the availability and integrity of the platform.

6. Retention and security

We retain personal data for as long as reasonably necessary for the purposes described in this policy, applicable contracts, legal obligations, dispute resolution, and legitimate security needs. Retention periods may differ by data type and account status. We use reasonable administrative and technical safeguards, which may include layered protections at the network, application, and server levels. These controls are designed to help detect suspicious activity, reduce common security exposures, and limit abusive access attempts where configured. No internet transmission or storage system can be guaranteed completely secure.

7. Your rights and requests

Subject to applicable law and legitimate contractual, billing, security, and recordkeeping requirements, you may request access to or correction of personal data, ask about processing, or request deletion where legally available. We aim to respond within 30 business days where practicable; timing and remedies may depend on the request, verification, and applicable law. Requests may be made using the contact details below. Rights may arise under the Philippine Data Privacy Act and, where applicable, the GDPR or other relevant laws.

8. Third-party services and external links

The Service may rely on infrastructure, payment, security, email, analytics, or other third-party providers. Their processing may be governed by their own privacy terms. Review the applicable provider policies and the settings enabled for your account or website.

9. Governing law and complaints

This policy is governed by the laws of the Republic of the Philippines. Privacy concerns may be raised with JuanPress using the contact details below and, where applicable, with the National Privacy Commission. Any venue or dispute provisions are subject to applicable law and the Terms of Service.

10. Contact

JuanPress Web Development Service
Brgy. Bancal, Carles, Iloilo, Philippines
Email: [email protected]
Phone: +63 991 965 3628
Website: juanpress.com/contact

For service terms, refunds, billing, suspension, resource limits, and liability, also review the Terms of Service and Operational & Legal Policies.