May times na hindi agad lumalabas ang changes, hindi ma-access ang dashboard, o may image na hindi nag-a-update. Start with these safe checks before changing settings or opening a support ticket.
First Step: Record the exact website address, affected page, what you expected, what happened, and when the issue started. Screenshots can help, but hide passwords, login codes, payment details, and private customer information.
🛠️ Common Issues and Safe First Checks
1. I Cannot Log In
Use the exact website address and login instructions from your welcome email. If you use a JuanPress subdomain, confirm the spelling of the assigned subdomain. For a custom domain, the login route commonly ends in /wp-admin. Use the latest password reset email if you requested a reset. Avoid repeatedly guessing passwords because security controls may limit failed attempts.
2. My Changes Are Not Showing
Confirm that you saved or updated the page. Refresh the browser, then test in a private/incognito tab or another browser. JuanPress uses caching features, so an older copy may temporarily appear. If the issue continues, note the page URL and time of the change and contact support. Do not repeatedly purge or change cache settings unless instructed.
3. An Image Is Missing or Looks Wrong
Check whether the correct image is selected in the page editor and whether the file appears in your Media Library. Preview the page and check its crop and size. Every newly created JuanPress website has built-in image optimization preconfigured; this does not mean every image issue is caused by optimization. Do not delete files that may be used elsewhere.
4. A Button, Link, or Form Does Not Work
Check the link destination in the editor and test it in a separate tab. For a form, note the page URL, the steps you followed, and any confirmation or error message. Do not submit real customer data repeatedly while testing.
5. My Custom Domain Is Not Connected
DNS changes may take time to appear across networks. Check the domain status in your JuanPress dashboard and follow the exact DNS instructions supplied for your site. Do not change nameservers, remove a domain, or point records to an IP address by guesswork. You can continue using your assigned JuanPress subdomain while a custom domain is being connected.
6. The Website Shows an Error or Will Not Load
Try another browser or mobile data to see whether the problem is limited to one device or network. Record the exact error and page address. Avoid changing plugins, theme files, or advanced settings to troubleshoot a possible server-side issue yourself.
7. I Am Not Sure Whether a Feature Is Included
Check the current Pricing page. For example, built-in image optimization is preconfigured on every newly created JuanPress website, while Cloudflare Enterprise is included with Website Pro and Website Ultra only. Redis, backups, business email, copywriting, and support allowances also vary by plan.
Security reminder: Never send your password, one-time login code, payment card details, or private customer records in a support ticket. JuanPress support needs the website address and a description of the issue—not your secret login credentials.
🎫 When to Contact Support
Submit a ticket if the issue continues after basic checks, affects important customer pages, or involves domain setup, account access, repeated errors, or a suspected security problem. Include your website address, affected page, steps taken, exact error message, screenshot with private details hidden, and approximate time the issue began.
Use the JuanPress Support Ticket page or visit the Help Center.